Q: Do you ship internationally?

A: Yes, we ship our products worldwide.

Q: How soon will my order be shipped?

A: We dispatch your order as soon as a strap is ready. The processing time, however, depends on the existing order volume in our workshop. Typically, our team of master craftsmen requires approximately 3 to 4 weeks to craft your strap.

Returns:
Since our straps are handmade as custom orders, we do not offer a return possibility.

Damages or Qualitative Deficiencies:
In the event of any visible damage or qualitative deficiencies in the delivered product, please report it immediately to Ritter. We encourage customers to inform us of any damages, and our team will assist you in the necessary steps.

Using Our Watch Strap Guide:
Explore our watch strap guide for assistance in finding the perfect fit for your watch.

Measuring Your Old Watch Strap:
Alternatively, you can measure your old watch strap to ensure an accurate fit. Take note of the lug width (the distance between the lugs where the strap attaches to the watch) and the length of the strap that suits your wrist comfortably. This method helps us customize a strap that aligns perfectly with your preferences and existing watch dimensions.

If you desire a watch strap that is not currently available in our collection, we welcome you to explore the option of a custom-made design.

How to Place a Special Order:
Contact our customer service, and they will guide you through the process of creating a unique and custom watch strap tailored to your preferences. We are here to assist you in bringing your special vision to life. Don't hesitate to reach out, and let us help you craft the perfect, one-of-a-kind watch strap.